Telephone, online and face-to-face support services
Family Drug and Gambling Help
1300 660 068
Family Drug Help is a 24 hour 7 day a week confidential telephone support service staffed by volunteers with a lived experience of alcohol and other drugs within their family. FDH offers a range of education programs and support groups across Victoria for families.
DirectLine
1800 888 236
A 24 hour 7 day a week confidential telephone and online alcohol and drug counselling and specialist treatment service for people of all ages and backgrounds including health professionals. DirectLine offers a range of supports, including information and advice, brief interventions and referrals to other services.
Counselling Online
A 24 hour 7 day a week online counselling service offering free, text based, confidential support and referrals for anyone who has a concern about their own or someone else’s alcohol or drug use.
Turning Point
Turning Point is an Australian addiction research and education centre that provides treatment for people adversely affected by alcohol, drugs and gambling.
Self Help Addiction Resource Centre (SHARC)
SHARC provides opportunities for individuals, families and communities affected by addiction and related problems to recover and achieve meaningful, satisfying and contributing lives.
1800 Ice Advice
1800 423 238
A 24 hour 7 day a week confidential helpline established for people who use ice and their family members. An important and useful first port of call, this service will direct people to additional treatment and support services and provide general information about ice and its effects.
The Bouverie Centre
A statewide provider of family based therapy, especially for people affected by mental health issues, alcohol and other drug related problems, acquired brain injury (ABI) and/or complex and traumatic circumstances.
Australian Drug Foundation (ADF)
Australia’s leading alcohol and drug website with relevant, up to date information about alcohol and other drugs.
The First Stop
The First Stop offers easy-to-use information and support for families affected by alcohol and other drugs.
Cracks in the Ice
Cracks in the Ice is an online toolkit providing trusted, evidence-based, and up-to-date information and resources about crystal methamphetamine for the Australian community.
Insight
Primarily based in Queensland, Insight are specialist providers of alcohol and other drug training, education and clinical resources. Insight have a variety of useful resources for families including their Meth Check factsheets.
Touchbase
Information, support and referral services for lesbian, gay, bisexual, transgender and
intersex (LGBTI) Australians. Topics such as alcohol and drugs, sexual health and mental health are all covered.
Family Drug Support
1300 368 186
Family drug support provides up to date information on all aspects of alcohol and drug use relative to the families of alcohol and other drug users.
Yarning Safe and Strong
1800 959 563
https://www.vahs.org.au/yarning-safenstrong/
24/7 confidential counselling service for Aboriginal and Torres Strait Islander people - providing financial wellbeing, AOD, medical and other support.
Lifeline
13 11 14
Online, phone and face-to-face crisis support and suicide prevention.
ACSO
1300 022 760
ACSO Connect provides an intake and assessment service across regional Victoria referring people experiencing mental health, alcohol and drugs issues to a range of community based treatment programs.
Positive Choices
Positive Choices is a comprehensive resource for all drug and alcohol-related information for educators, parents and students.
YSAS
1800 458 685
ysas.org.au
Youth Support + Advocacy Service (YSAS) is a leading youth health not-for-profit agency that enables young people experiencing serious disadvantage to access the resources and support they require to lead healthy and fulfilling lives.
Women’s Alcohol and Drug Service (WADS)
thewomens.org.au/health-professionals/maternity/womens-alcohol-and-drug-service
Women’s Alcohol and Drug Service provides medical care, counselling and support to women with complex substance use, dependence and assessment and care of infants exposed to drugs and alcohol during pregnancy.
Sane Australia
1800 187 263
A service supporting people affected by mental illness, their families and friends through education and support, open weekdays 9am-5pm.
headspace
The National Youth Mental Health Foundation providing early intervention mental health services to 12-25 year olds.
eheadspace
1800 650 890
A confidential, free and secure space where young people aged 12-25 or their family can chat, email or speak on the phone with a qualified youth mental health professional.
Mind Australia
A community mental health support service with over 60 sites, Mind provides support to those whose lives have been disrupted by mental illness. Mind also has support services specifically for carers.
Beyond Blue
1300 224 636
A 24 hour 7 day a week service working to reduce the impact of depression and anxiety in the community by raising awareness and understanding, empowering people to seek help, and supporting recovery, management and resilience.
Al-Anon
Based on a twelve step program, Al-Anon Family Groups offer people support to recover from the effects of living with someone whose drinking is a problem.
Mental Health & Wellbeing Connect
betterhealth.vic.gov.au/mental-health-and-wellbeing-connect
A free service for families and carers who support people living with mental health and substance use. Led by people with lived experience, the Connect services provide peer support, family therapy, information, networks, resources and access to hardship funds.
Quitline
13 78 48
A confidential telephone service providing information, support and advice for quitting tobacco smoking. Trained advisors are available from 8am to 8pm, Monday to Friday.
Relationships Australia
1300 364 277
A community based, not for profit organisation, with no religious affiliations, whose services are for all members of the community, regardless of religion, age, gender, sexual orientation, lifestyle choice, cultural background or economic circumstances.
Black Dog Institute
A not for profit organisation specialising in the diagnosis, treatment and prevention of mood disorders such as depression and bipolar disorder.
The Mirabel Foundation
03 9527 9422
The only organisation in Australia specifically addressing the needs of children who have been orphaned or abandoned due to parental drug use.
Gamblers Help
1800 858 858
Gambler’s Help Youthline
1800 262 376
24 hour 7 day a week, free, confidential support, advice and information to gamblers, their family and friends.
1800Respect
1800 737 732
24 hour 7 day a week online and telephone information and support for people who have experienced sexual assault, domestic and family violence.
Wire
1300 134 130
Information, support and referrals for women’s issues including family relationships, housing and homelessness, emotional wellbeing, health and legal issues. Open weekdays, 9am-5pm.
Men's Referral Service
1300 766 491
No to Violence works with men who use family violence, and the sector that supports them to change their abusive and violent behaviour.
Better Health Channel
Health and medical information that is quality assured, reliable, up to date, easy to understand, regularly reviewed and locally relevant.
Multicultural Centre for Women’s Health
A national, community based organisation which is led by and for women from immigrant and refugee backgrounds.
Nurse On Call
1300 606 024
A 24 hour 7 day a week phone service that provides immediate, expert health advice from a registered nurse.
Carers Victoria
1800 514 845
Counselling, information, advice, education and training for family carers in Victoria.
Sober In The Country
https://www.soberinthecountry.org/
Sober In The Country (SITC) has a laser focus on providing a carefully, lovingly curated safe and non-judgemental online peer support space for rural & remote Australians to connect. Whether you're curious about sobriety or in need of detox; we've listed some steps we think will help if you're new, rural or remote, and needing a leg-up in one or all of those areas.
Psychiatric triage and Crisis and Assessment Treatment (CAT) Teams
Victoria's mental health services
A 24 hour 7 day a week service providing urgent community-based assessment and short-term treatment interventions for people in psychiatric crisis. If you need emergency assistance Dial 000.
1300 721 927
https://www.health.vic.gov.au/mental-health/about-victorias-mental-health-services
Melbourne metropolitan areas
Central East
Area: Manningham Monash-Waverley East, Monash-Waverley West, Whitehorse-Box Hill and Whitehorse-Nunawading West.
Triage / CAT Service - 24 hours a day, 7 days a week
1300 721 927
Dandenong
Area: Greater Dandenong, Casey, Cardinia and Frankston-East
Triage Service/ CAT Service - 24 hours a day, 7 days a week
1300 369 012
Inner SouthEast
Area: Port Phillip, Stonnington and Glen Eira-Caulfield
Triage Service/ CAT Service - 24 hours a day, 7 days a week
1300 363 746
Inner Urban East
Area: Yarra and Boroondara
Triage Service/ Inner Urban East CAT Service - 24 hours a day, 7 days a week
1300 558 862
Inner West
Area: Mooney Valley and Melbourne
Triage Service/ CAT Service - 24 hours a day, 7 days a week
1300 874 243
Mid West
Area: Melton and Brimbank
Triage Service/ CAT Service - 24 hours a day, 7 days a week
1300 874 243
Middle South
Area: Bayside and Kingston
Triage Service CAT Service - 24 hours a day, 7 days a week
1300 369 012
North East
Area: Nillumbik and Banyule
Triage Service/ CAT Service - 24 hours a day, 7 days a week
1300 859 789
North West
Area: Hume and Moreland
Triage Service/ CAT Service - 24 hours a day, 7 days a week
1300 874 243
Northern
Area: Whittlesea and Darebin
Triage Service/ CAT Service - 24 hours a day, 7 days a week
1300 874 243
Outer East
Area: Maroondah, Knox, Yarra Ranges and Whitehorse-Nunawading East
Triage Service/ CAT Service - 24 hours a day, 7 days a week
1300 721 927
Peninsula
Area: Mornington Pensinsula and French Island, Kingston-South and Frankston-West
Triage Service/ CAT Service - 24 hours a day, 7 days a week
1300 792 977
South West
Area: Wyndham, Hobsons Bay and Maribyrnong
Triage Service/ CAT Service - 24 hours a day, 7 days a week
1300 657 259
Regional Victoria
Barwon
Area: Greater Geelong, Queenscliffe, Surf Coast, Colac-Otway, Corangamite-South and Golden Plains-South West
Triage Service/ CAT Service - 24 hours a day, 7 days a week
1300 094 187
Gippsland
Area: East Gippsland, Wellington, Baw Baw, Bass Coast, Latrobe and South Gippsland
Triage Service/ CAT Service - 24 hours a day, 7 days a week
1300 363 322
Glenelg (South Western)
Area: Glenelg, Southern Grampians, Moyne, Warrnambool and Corangamite-North
Triage Service/ CAT Service - 24 hours a day, 7 days a week
1800 808 284
Goulburn & Southern
Area: Greater Shepparton, Strathbogie, Mitchell, Murrindindi and Moira-East
Triage Service/ CAT Service - 24 hours a day, 7 days a week
1300 369 005
Grampians
Area: Greater Hindmarsh, West Wimmera, Horsham, Yarriambiack, Northern Grampians, Ararat, Hepburn, Pyrenees, Ballarat, Moorabool (Local Government Areas) and Golden Plains-North West and Golden Plains-South West
Triage Service/ CAT Service - 24 hours a day, 7 days a week
1300 661 323
Loddon Campaspe/Southern Mallee
Area: Gannawarra, Buloke, Campaspe, Central Goldfields, Loddon, Greater Bendigo, Mount Alexander, Macedon Ranges, Swan Hill-Balance and Swan Hill-Central
Triage Service/ CAT Service - 24 hours a day, 7 days a week
1300 363 788
North Eastern Hume
Area: Towong, Wodonga, Alpine, Indigo, Wangaratta, Benalla, Mansfield and Moira-East
Triage Service/ CAT Service - 24 hours a day, 7 days a week
1300 881 104* (Wodonga)
1300 783 347* (Wangaratta)
*Contact the office closest to where you live
Northern Mallee
Area: Mildura, Swan Hill-Balance and Swan Hill-Robinvale
Triage Service/ CAT Service - 24 hours a day, 7 days a week
1300 366 375
Source: Department of Health and Human Services, State Government of Victoria,