Lifeline

13 11 14

www.lifeline.org.au

Online, phone and face-to-face crisis support and suicide prevention.

 

ACSO

1300 022 760

www.acso.org.au

ACSO Connect provides an intake and assessment service across regional Victoria

referring people experiencing mental health, alcohol and drugs issues to a range of community based treatment programs.

 

Women’s Alcohol and Drug Service (WADS)

www.thewomens.org.au/health-professionals/maternity/womensalcohol-and-drug-service/

Women’s Alcohol and Drug Service provides medical care, counselling and support to women with complex substance use, dependence and assessment and care of infants exposed to drugs and alcohol during pregnancy.

Sane Australia

1800 187 263

www.sane.org

A service supporting people affected by mental illness, their families and friends through education and support, open weekdays 9am-5pm.

 

headspace

www.headspace.org.au

The National Youth Mental Health Foundation providing early intervention mental health services to 12-25 year olds.

 

eheadspace

1800 650 890

www.eheadspace.org.au

A confidential, free and secure space where young people aged 12-25 or their family can chat, email or speak on the phone with a qualified youth mental health professional.

Mind Australia

www.mindaustralia.org.au

A community mental health support service with over 60 sites, Mind provides support to those whose lives have been disrupted by mental illness. Mind also has support services specifically for carers.

Beyond Blue

1300 224 636

www.beyondblue.org.au

A 24 hour 7 day a week service working to reduce the impact of depression and anxiety in the community by raising awareness and understanding, empowering people to seek help, and supporting recovery, management and resilience.

 

Black Dog Institute

www.blackdoginstitute.org.au

A not for profit organisation specialising in the diagnosis, treatment and prevention of mood disorders such as depression and bipolar disorder.

The Bouverie Centre

www.bouverie.org.au

A statewide provider of family based therapy, especially for people affected by mental health issues, alcohol and other drug related problems, acquired brain injury (ABI) and/or complex and traumatic circumstances.

Family Mediation and Counselling

1800 639 523

www.mediation.com.au

A range of services for individuals, couples and families to strengthen and improve

relationships or cope with relationship breakdown.

Telephone, online and face-to-face support services

1800 Ice Advice

1800 423 238

A 24 hour 7 day a week confidential helpline established for users and family members concerned about ice. An important and useful first port of call, this service will direct people to additional treatment and support services and provide general information about ice and its effects.

Family Drug Help

1300 660 068

www.familydrughelp.org.au

Family Drug Help is a 24 hour 7 day a week confidential telephone support service staffed by volunteers with an experience of AOD issues within their family. FDH offers a range of education programs and support groups across Victoria for families.

DirectLine

1800 888 236

www.directline.org.au

A 24 hour 7 day a week confidential telephone and online alcohol and drug counselling and specialist treatment service for people of all ages and backgrounds including health professionals. DirectLine offers a range of supports, including information and advice, brief interventions and referrals to other services.

Australian Drug Information Network (ADIN)

www.adin.com.au

Australia’s leading alcohol and drug search directory with reliable information on

alcohol, other drugs and mental health. The website provides links to treatment services, research, statistics, guidelines, journals, policy, campaigns, events, curriculum and professional development opportunities.

 

DrugInfo

1300 858 584

www.druginfo.adf.org.au

A 24 hour 7 day a week telephone and online information service targeted to students, parents, friends, relatives and other people interested in obtaining relevant, up to date information about alcohol and other drugs.

The First Stop

www.thefirststop.org.au

The First Stop offers easy-to-use information and support for families navigating the alcohol and other drug treatment service system..

YoDAA line

1800 458 685

A 24 hour 7 day a week telephone service that provides information, counselling and referral to youth specific alcohol and drug services throughout Victoria. The line is open to young people, their families, health and welfare workers, police and ambulance workers, and the wider community.

 

Counselling Online

www.counsellingonline.org.au

A 24 hour 7 day a week online counselling service offering free, text based, confidential support and referrals for anyone who has a concern about their own or someone else’s alcohol or drug use.

 

Turning Point

www.turningpoint.org.au

Turning Point is a service provider integrating activities across a range of specialist knowledge and professional practice which enables the translation of evidence based research into action.

 

Self Help Addiction Resource Centre (SHARC)

www.sharc.org.au

SHARC provides opportunities for individuals, families and communities affected by addiction and related problems to recover and achieve meaningful, satisfying and contributing lives.

 

The Other Talk

www.theothertalk.org.au

Strategies for families about how to talk openly about alcohol and other drugs, as well as educate young people about safe partying, peer pressure and the health risks associated with alcohol and drug use.

 

Touchbase

touchbase.org.au

Information, support and referral services for lesbian, gay, bisexual, transgender and

intersex (LGBTI) people. Topics such as alcohol and drugs, sexual health and mental health are all covered.

Quitline

13 78 48

A confidential telephone service providing information, support and advice for quitting tobacco smoking. Trained advisors are available from 8am to 8pm, Monday to Friday.

Relationships Australia

1300 364 277

www.relationshipsvictoria.com.au

A community based, not for profit organisation, with no religious affiliations, whose services are for all members of the community, regardless of religion, age, gender, sexual orientation, lifestyle choice, cultural background or economic circumstances.

 

The Mirabel Foundation

03 9527 9422

www.mirabelfoundation.org.au

The only organisation in Australia specifically addressing the needs of children who have been orphaned or abandoned due to parental drug use.

Gamblers Help

1800 858 858

Gambler’s Help Youthline

1800 262 376

www.gamblershelp.com.au

24 hour 7 day a week, free, confidential support, advice and information to gamblers, their family and friends.

 

1800Respect

1800 737 732

www.1800respect.org.au

24 hour 7 day a week online and telephone information and support for people who have experienced sexual assault, domestic and family violence.

 

Wire

1300 134 130

www.wire.org.au

Information, support and referrals for women’s issues including family relationships, housing and homelessness, emotional wellbeing, health and legal issues. Open weekdays, 9am-5pm.

 

Better Health Channel

www.betterhealth.vic.gov.au

Health and medical information that is quality assured, reliable, up to date, easy to understand, regularly reviewed and locally relevant.

 

Multicultural Centre for Women’s Health

www.mcwh.com.au

A national, community based organisation which is led by and for women from immigrant and refugee backgrounds.

 

Nurse On Call

1300 606 024

A 24 hour 7 day a week phone service that provides immediate, expert health advice from a registered nurse.

Carers Victoria

1800 242 636

www.carersvictoria.org.au

Counselling, information, advice, education and training for family carers in Victoria.

Meth Inside Out

www.methinsideout.com

A groundbreaking American video based treatment curriculum on methamphetamine

dependence and recovery.

Psychiatric triage and Crisis and Assessment Treatment (CAT) Teams

www.health.vic.gov.au/mentalhealthservices/

A 24 hour 7 day a week service providing urgent community-based assessment and short-term treatment interventions for people in psychiatric crisis. If you need emergency assistance Dial 000.

Telephone: 1300 721 927

Melbourne Metropolitan Areas

 

Central East

Area: Manningham Monash-Waverley East, Monash-Waverley West, Whitehorse-Box Hill and Whitehorse-Nunawading West.

Triage / CAT Service - 24 hours a day, 7 days a week

Telephone: 1300 721 927

 

Dandenong

Area: Greater Dandenong, Casey, Cardinia and Frankston-East

Triage Service/ CAT Service - 24 hours a day, 7 days a week
Telephone: 1300 369 012

 

Inner SouthEast

Area: Port Phillip, Stonnington and Glen Eira-Caulfield

Triage Service/ CAT Service - 24 hours a day, 7 days a week
Telephone: 1300 363 746

 

Inner Urban East

Area: Yarra and Boroondara

Triage Service/ Inner Urban East CAT Service - 24 hours a day, 7 days a week
Telephone: 1300 558 862 

Inner West

Area: Mooney Valley and Melbourne

Triage Service/ CAT Service - 24 hours a day, 7 days a week
Telephone: 1300 874 243

Mid West

Area: Melton and Brimbank 

Triage Service/ CAT Service - 24 hours a day, 7 days a week
Telephone: 1300 874 243

Middle South

Area: Bayside and Kingston

Triage Service CAT Service - 24 hours a day, 7 days a week
Telephone: 1300 369 012

North East

Area: Nillumbik and Banyule

Triage Service/ CAT Service - 24 hours a day, 7 days a week
Telephone: 1300 859 789

North West

Area: Hume and Moreland

Triage Service/ CAT Service - 24 hours a day, 7 days a week
Telephone: 1300 874 243

 

Northern

Area: Whittlesea and Darebin

Triage Service/ CAT Service - 24 hours a day, 7 days a week
Telephone: 1300 874 243

 

Outer East

Area: Maroondah, Knox, Yarra Ranges and Whitehorse-Nunawading East

Triage Service/ CAT Service - 24 hours a day, 7 days a week
Telephone: 1300 721 927

 

Peninsula

Area: Mornington Pensinsula and French Island, Kingston-South and Frankston-West 

Triage Service/ CAT Service - 24 hours a day, 7 days a week
Telephone: 1300 792 977

 

South West

Area: Wyndham, Hobsons Bay and Maribyrnong

Triage Service/ CAT Service - 24 hours a day, 7 days a week
Telephone: 1300 657 259

Victorian rural areas

Barwon

Area: Greater Geelong, Queenscliffe, Surf Coast, Colac-Otway, Corangamite-South and Golden Plains-South West

Triage Service/ CAT Service - 24 hours a day, 7 days a week
Telephone: 1300 094 187

 

Gippsland

Area: East Gippsland, Wellington, Baw Baw, Bass Coast, Latrobe and South Gippsland

Triage Service/ CAT Service - 24 hours a day, 7 days a week
Telephone: 1300 363 322

Glenelg (South Western)

Area: Glenelg, Southern Grampians, Moyne, Warrnambool and Corangamite-North

Triage Service/ CAT Service - 24 hours a day, 7 days a week
Telephone: 1800 808 284

 

Goulburn & Southern

Area: Greater Shepparton, Strathbogie, Mitchell, Murrindindi and Moira-East 

Triage Service/ CAT Service - 24 hours a day, 7 days a week
Telephone: 1300 369 005

Grampians

Area: Greater Hindmarsh, West Wimmera, Horsham, Yarriambiack, Northern Grampians, Ararat, Hepburn, Pyrenees, Ballarat, Moorabool (Local Government Areas) and Golden Plains-North West and Golden Plains-South West 

Triage Service/ CAT Service - 24 hours a day, 7 days a week
Telephone: 1300 661 323

 

Loddon Campaspe/Southern Mallee

Area: Gannawarra, Buloke, Campaspe, Central Goldfields, Loddon, Greater Bendigo, Mount Alexander, Macedon Ranges, Swan Hill-Balance and Swan Hill-Central 

Triage Service/ CAT Service - 24 hours a day, 7 days a week
Telephone: 1300 363 788

 

North Eastern Hume

Area: Towong, Wodonga, Alpine, Indigo, Wangaratta, Benalla, Mansfield and Moira-East

Triage Service/ CAT Service - 24 hours a day, 7 days a week
Telephone: 1300 881 104* (Wodonga) 1300 783 347* (Wangaratta)

*Contact the office closest to where you live

 

Northern Mallee

Area: Mildura, Swan Hill-Balance and Swan Hill-Robinvale

Triage Service/ CAT Service - 24 hours a day, 7 days a week
Telephone: 1300 366 375

Source: Department of Health and Human Services, State Government of Victoria,​ http://www.health.vic.gov.au/mentalhealthservices/adult/index.htm