Telephone, online and face-to-face support services

1800 Ice Advice

1800 423 238

A 24 hour 7 day a week confidential helpline established for people who use ice and their family members. An important and useful first port of call, this service will direct people to additional treatment and support services and provide general information about ice and its effects.

Family Drug Help

1300 660 068

familydrughelp.org.au

Family Drug Help is a 24 hour 7 day a week confidential telephone support service staffed by volunteers with a lived experience of alcohol and other drugs within their family. FDH offers a range of education programs and support groups across Victoria for families.

DirectLine

1800 888 236

directline.org.au

A 24 hour 7 day a week confidential telephone and online alcohol and drug counselling and specialist treatment service for people of all ages and backgrounds including health professionals. DirectLine offers a range of supports, including information and advice, brief interventions and referrals to other services.

Australian Drug Foundation (ADF)

1300 858 854

adf.org.au

Australia’s leading alcohol and drug website with relevant, up to date information about alcohol and other drugs.
 

 

The First Stop

thefirststop.org.au

The First Stop offers easy-to-use information and support for families affected by alcohol and other drugs.

Counselling Online

counsellingonline.org.au

A 24 hour 7 day a week online counselling service offering free, text based, confidential support and referrals for anyone who has a concern about their own or someone else’s alcohol or drug use.

 

Turning Point

turningpoint.org.au

Turning Point is an Australian addiction research and education centre that provides treatment for people adversely affected by alcohol, drugs and gambling.

 

Self Help Addiction Resource Centre (SHARC)

sharc.org.au

SHARC provides opportunities for individuals, families and communities affected by addiction and related problems to recover and achieve meaningful, satisfying and contributing lives.

The Bouverie Centre

bouverie.org.au

A statewide provider of family based therapy, especially for people affected by mental health issues, alcohol and other drug related problems, acquired brain injury (ABI) and/or complex and traumatic circumstances.

 

Cracks in the Ice

cracksintheice.org.au

Cracks in the Ice is an online toolkit providing trusted, evidence-based, and up-to-date information and resources about crystal methamphetamine for the Australian community.

Insight

insight.qld.edu.au

Primarily based in Queensland, Insight are specialist providers of alcohol and other drug training, education and clinical resources. Insight have a variety of useful resources for families including their Meth Check factsheets.

Touchbase

touchbase.org.au

Information, support and referral services for lesbian, gay, bisexual, transgender and

intersex (LGBTI) Australians. Topics such as alcohol and drugs, sexual health and mental health are all covered.

Family Drug Support

1300 368 186

fds.org.au

Family drug support provides up to date information on all aspects of alcohol and drug use relative to the families of alcohol and other drug users.

Yarning Safe and Strong

1800 959 563

24/7 confidential counselling service for Aboriginal and Torres Strait Islander people assiting with financial wellbeing, AOD, medical and other support.
 

Lifeline

13 11 14

lifeline.org.au

Online, phone and face-to-face crisis support and suicide prevention.

 

ACSO

1300 022 760

acso.org.au

ACSO Connect provides an intake and assessment service across regional Victoria referring people experiencing mental health, alcohol and drugs issues to a range of community based treatment programs.

 

Positive Choices

positivechoices.org.au

Positive Choices is a comprehensive resource for all drug and alcohol-related information for educators, parents and students.

YSAS
1800 458 685
ysas.org.au

Youth Support + Advocacy Service (YSAS) is a leading youth health not-for-profit agency that enables young people experiencing serious disadvantage to access the resources and support they require to lead healthy and fulfilling lives. 

Women’s Alcohol and Drug Service (WADS)

thewomens.org.au/health-professionals/maternity/womens-alcohol-and-drug-service

Women’s Alcohol and Drug Service provides medical care, counselling and support to women with complex substance use, dependence and assessment and care of infants exposed to drugs and alcohol during pregnancy.

Sane Australia

1800 187 263

sane.org

A service supporting people affected by mental illness, their families and friends through education and support, open weekdays 9am-5pm.

 

headspace

headspace.org.au

The National Youth Mental Health Foundation providing early intervention mental health services to 12-25 year olds.

 

eheadspace

1800 650 890

eheadspace.org.au

A confidential, free and secure space where young people aged 12-25 or their family can chat, email or speak on the phone with a qualified youth mental health professional.

Mind Australia

mindaustralia.org.au

A community mental health support service with over 60 sites, Mind provides support to those whose lives have been disrupted by mental illness. Mind also has support services specifically for carers.

Beyond Blue

1300 224 636

beyondblue.org.au

A 24 hour 7 day a week service working to reduce the impact of depression and anxiety in the community by raising awareness and understanding, empowering people to seek help, and supporting recovery, management and resilience.

Al-Anon

al-anon.org.au

Based on a twelve step program, Al-Anon Family Groups offer people support to recover from the effects of living with someone whose drinking is a problem.

Quitline

13 78 48

quit.org.au

A confidential telephone service providing information, support and advice for quitting tobacco smoking. Trained advisors are available from 8am to 8pm, Monday to Friday.

Relationships Australia

1300 364 277

relationshipsvictoria.com.au

A community based, not for profit organisation, with no religious affiliations, whose services are for all members of the community, regardless of religion, age, gender, sexual orientation, lifestyle choice, cultural background or economic circumstances.

 

Black Dog Institute

blackdoginstitute.org.au

A not for profit organisation specialising in the diagnosis, treatment and prevention of mood disorders such as depression and bipolar disorder.

 
The Mirabel Foundation

03 9527 9422

mirabelfoundation.org.au

The only organisation in Australia specifically addressing the needs of children who have been orphaned or abandoned due to parental drug use.

Gamblers Help

1800 858 858

Gambler’s Help Youthline

1800 262 376

gamblershelp.com.au

24 hour 7 day a week, free, confidential support, advice and information to gamblers, their family and friends.

 

1800Respect

1800 737 732

1800respect.org.au

24 hour 7 day a week online and telephone information and support for people who have experienced sexual assault, domestic and family violence.

 

Wire

1300 134 130

wire.org.au

Information, support and referrals for women’s issues including family relationships, housing and homelessness, emotional wellbeing, health and legal issues. Open weekdays, 9am-5pm.

 

Men's Referral Service

1300 766 491

ntv.org.au

No to Violence works with men who use family violence, and the sector that supports them to change their abusive and violent behaviour. 

 
Better Health Channel

betterhealth.vic.gov.au

Health and medical information that is quality assured, reliable, up to date, easy to understand, regularly reviewed and locally relevant.

 

Multicultural Centre for Women’s Health

mcwh.com.au

A national, community based organisation which is led by and for women from immigrant and refugee backgrounds.

 

Nurse On Call

1300 606 024

A 24 hour 7 day a week phone service that provides immediate, expert health advice from a registered nurse.

Carers Victoria

1800 514 845

carersvictoria.org.au

Counselling, information, advice, education and training for family carers in Victoria.

Psychiatric triage and Crisis and Assessment Treatment (CAT) Teams

Victoria's mental health services

www.health.vic.gov.au/mentalhealthservices/

A 24 hour 7 day a week service providing urgent community-based assessment and short-term treatment interventions for people in psychiatric crisis. If you need emergency assistance Dial 000.

Telephone: 1300 721 927

Melbourne metropolitan areas

 

Central East

Area: Manningham Monash-Waverley East, Monash-Waverley West, Whitehorse-Box Hill and Whitehorse-Nunawading West.

Triage / CAT Service - 24 hours a day, 7 days a week

Telephone: 1300 721 927

 

Dandenong

Area: Greater Dandenong, Casey, Cardinia and Frankston-East

Triage Service/ CAT Service - 24 hours a day, 7 days a week
Telephone: 1300 369 012

 

Inner SouthEast

Area: Port Phillip, Stonnington and Glen Eira-Caulfield

Triage Service/ CAT Service - 24 hours a day, 7 days a week
Telephone: 1300 363 746

 

Inner Urban East

Area: Yarra and Boroondara

Triage Service/ Inner Urban East CAT Service - 24 hours a day, 7 days a week
Telephone: 1300 558 862 

Inner West

Area: Mooney Valley and Melbourne

Triage Service/ CAT Service - 24 hours a day, 7 days a week
Telephone: 1300 874 243

Mid West

Area: Melton and Brimbank 

Triage Service/ CAT Service - 24 hours a day, 7 days a week
Telephone: 1300 874 243

Middle South

Area: Bayside and Kingston

Triage Service CAT Service - 24 hours a day, 7 days a week
Telephone: 1300 369 012

North East

Area: Nillumbik and Banyule

Triage Service/ CAT Service - 24 hours a day, 7 days a week
Telephone: 1300 859 789

North West

Area: Hume and Moreland

Triage Service/ CAT Service - 24 hours a day, 7 days a week
Telephone: 1300 874 243

 

Northern

Area: Whittlesea and Darebin

Triage Service/ CAT Service - 24 hours a day, 7 days a week
Telephone: 1300 874 243

 

Outer East

Area: Maroondah, Knox, Yarra Ranges and Whitehorse-Nunawading East

Triage Service/ CAT Service - 24 hours a day, 7 days a week
Telephone: 1300 721 927

 

Peninsula

Area: Mornington Pensinsula and French Island, Kingston-South and Frankston-West 

Triage Service/ CAT Service - 24 hours a day, 7 days a week
Telephone: 1300 792 977

 

South West

Area: Wyndham, Hobsons Bay and Maribyrnong

Triage Service/ CAT Service - 24 hours a day, 7 days a week
Telephone: 1300 657 259

Regional Victoria

Barwon

Area: Greater Geelong, Queenscliffe, Surf Coast, Colac-Otway, Corangamite-South and Golden Plains-South West

Triage Service/ CAT Service - 24 hours a day, 7 days a week
Telephone: 1300 094 187

 

Gippsland

Area: East Gippsland, Wellington, Baw Baw, Bass Coast, Latrobe and South Gippsland

Triage Service/ CAT Service - 24 hours a day, 7 days a week
Telephone: 1300 363 322

Glenelg (South Western)

Area: Glenelg, Southern Grampians, Moyne, Warrnambool and Corangamite-North

Triage Service/ CAT Service - 24 hours a day, 7 days a week
Telephone: 1800 808 284

 

Goulburn & Southern

Area: Greater Shepparton, Strathbogie, Mitchell, Murrindindi and Moira-East 

Triage Service/ CAT Service - 24 hours a day, 7 days a week
Telephone: 1300 369 005

Grampians

Area: Greater Hindmarsh, West Wimmera, Horsham, Yarriambiack, Northern Grampians, Ararat, Hepburn, Pyrenees, Ballarat, Moorabool (Local Government Areas) and Golden Plains-North West and Golden Plains-South West 

Triage Service/ CAT Service - 24 hours a day, 7 days a week
Telephone: 1300 661 323

 

Loddon Campaspe/Southern Mallee

Area: Gannawarra, Buloke, Campaspe, Central Goldfields, Loddon, Greater Bendigo, Mount Alexander, Macedon Ranges, Swan Hill-Balance and Swan Hill-Central 

Triage Service/ CAT Service - 24 hours a day, 7 days a week
Telephone: 1300 363 788

 

North Eastern Hume

Area: Towong, Wodonga, Alpine, Indigo, Wangaratta, Benalla, Mansfield and Moira-East

Triage Service/ CAT Service - 24 hours a day, 7 days a week
Telephone: 1300 881 104* (Wodonga) 1300 783 347* (Wangaratta)

*Contact the office closest to where you live

 

Northern Mallee

Area: Mildura, Swan Hill-Balance and Swan Hill-Robinvale

Triage Service/ CAT Service - 24 hours a day, 7 days a week
Telephone: 1300 366 375

Source: Department of Health and Human Services, State Government of Victoria,​ http://www.health.vic.gov.au/mentalhealthservices/adult/index.htm