this topic will help you
»     Recognise when you need to seek support and help for yourself.
»     Understand the service types available in alcohol and drug treatment
»     Research the different treatment options available and talk to family members about options.
Why it’s important to get help for yourself


By attending this program, you have made a decision to educate yourself about ice and its effects and to learn new strategies to help you cope with your situation. Letting go of your negative thoughts and feelings can be really challenging and it takes a lot of practice to remain calm and in control of your emotions when your family member isn’t ready to change their drug use. Talking to a professional counsellor or attending a support group can really help.

As a starting point, you might find it useful to complete a self- assessment by writing down what could happen if you didn’t change and what could happen if you did. Just as we want our loved one to recover from their drug use, we also need to work on our own recovery.

Where to go for help


As a family member, you may initially go to your local doctor/GP for advice and assistance for yourself or loved one.

There are also several telephone and online services that are useful for the first point of contact. When you contact a service, they will ask you some questions about your situation, offer support and coping strategies, and provide you with information about the options available to you.

1800 ICE ADVICE – 1800 423 238

Ice Advice Line is a 24 hour 7 day a week confidential helpline established for users and family members concerned about ice. An important and useful first port of call, this service will direct users and family members to additional treatment and support services and provide general information about ice and its effects.


Family Drug Help – 1300 660 068

Family Drug Help is a 24 hour 7 day a week confidential telephone support service staffed by volunteers with experience of alcohol and other drug issues within their family and/or professional counsellors. Family Drug Help offers a range of education programs and support groups across the state for families.

Family Drug Help also provides a range of online resources including a confidential email support system and a tool kit specifically designed for siblings impacted by their brother or sister’s drug use.


Directline – 1800 888 236

DirectLine is a 24 hour 7 day a week confidential telephone and online alcohol and drug counselling and specialist treatment service for people of all ages and backgrounds, including health professionals. DirectLine offers a range of supports, including information and advice, brief interventions and referrals to other services.

Direct Line provides an online portal to telephone and online services. A key feature of the portal is the “self-assessment” screening tool for people to use as a guide to the type of treatment they may consider accessing. To date, this has proved to be a highly attractive point of access for many people contemplating treatment.

Additional telephone and online support services

Alcohol and other drug services in Victoria are delivered across 16 service catchment areas – 9 in metropolitan Melbourne and 7 in rural and regional Victoria.

Treatment services are offered in a range of settings by workers from many professional backgrounds, and have varying goals. They form a coordinated network providing a range of options for clients. The following table describes some of the service types in the Victorian alcohol and other drug sector.

Service Types

The alcohol and drug sector has many acronyms and terms that you may not be familiar with. Here are some explanations to help you interpret the language. These may be helpful when you make contact with the sector.